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Return & Refund Policy
Effective Date: October 2026
At Ecom Growth, we strive to provide high-quality products and ensure a smooth shopping experience for our customers. Please read our Return & Refund Policy carefully before placing an order.
1. Returns
We accept returns only in cases where:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from what was ordered.
For personalized or customized products, returns are generally not accepted because these products are made specifically according to the customer’s requirements.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
To process your request, you may be required to provide:
- Your order number
- Clear photographs of the product
- A clear video showing the issue, if required
- Images of the packaging received
Our team will review the request and, if the issue is verified, we may offer a replacement or refund, depending on the circumstances.
3. Wrong Product Received
If you receive an incorrect product, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement or provide an appropriate refund.
4. Non-Returnable Items
The following products cannot generally be returned or exchanged:
- Personalized products
- Customized gifts
- Products made according to specific customer requirements
- Products that have been used, altered, damaged, or washed after delivery
- Products without their original packaging, where applicable
5. Refunds
Once your return or refund request is approved, the refund will be processed through the original payment method, wherever applicable.
Depending on your payment provider or bank, the refunded amount may take 5–10 business days to reflect in your account.
6. Order Cancellation
Orders may be cancelled only if the cancellation request is received before the order has been processed or customized.
Once a personalized or customized order has entered production, cancellation may not be possible.
7. Return Shipping
If the product is confirmed to be defective, damaged, or incorrectly delivered due to an error on our part, we may arrange or reimburse the applicable return shipping charges.
Returns due to a change of mind or personal preference may not be accepted.
8. Refund Eligibility
Refunds are subject to verification and approval by our team. We reserve the right to reject a refund request if the product does not meet the conditions mentioned in this policy.
9. How to Request a Return or Refund
To request a return or refund, please contact our customer support team with your order number and relevant photographs/videos.
We will review your request and provide further instructions.
10. Contact Us
For any questions regarding returns or refunds, please contact us through the contact details provided on our website:
Website: ecomgrowth.peptomedia.info
We recommend contacting us as soon as possible if you experience any issue with your order so that we can assist you promptly.
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